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Usability & Agile Development: Tips for Integrating User Experience into the Process

January 26th, 2012

Usability, User Research

“Advance, and never halt, for advancing is perfection.”
~Khalil Gibran

Time, budget, and competing business priorities make it challenging to factor usability testing into project plans. Sometimes getting a product to market quickly is the “right” business priority for the client. With agile development projects, we add another obstacle to usability testing: release quick and release often. How does a user advocate fit into rapid release cycles that often focus on complex technical fixes?

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Sarah Tricha


Caching via Sitecore’s HTML Cache

January 25th, 2012

Web Content Management, Web Development

HTML Caching

Sitecore employs a number of caches to improve base performance in the system.  Some contain database items, others contain access information.  One of the most important from a development perspective is the HTML Cache, which (unless explicitly turned off) exists independently.

(more…)

Alan Gallauresi


Advertorial Blogs: High-Performing Content Outside Your Company’s Digital Territory

January 20th, 2012

Marketing, User Experience Design

When considering your company’s content strategy, take into account all the options for deploying your branded content—not just on your own site and digital platforms—but also third-party sites, particularly in advertorial content on journalism sites. The advertorial blog can give your content exposure to new prospects and develop customers into brand advocates.

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Elizabeth Gibbens


The Happiness ROI: How Online User Engagement Impacts Your Bottom Line

January 16th, 2012

Internet Strategy, Marketing, Social Networking, User Experience Design

How do you make your site enticing for happiness seekers? On the way back from a super-collaborative session provided by the J. Boye CMS Experts group, I found some time to read this month’s Harvard Business Review.  It has some interesting takes on the notion of measuring happiness (and by extension managing it).  I wondered how that would affect the online world we now found ourselves inhabiting, and how you would begin to manage that world to meet your standard of happiness.  Of course, you have to define happiness, but let’s concede that doing so is like measuring pain – individual and highly subjective.  Perhaps we can tie it to another metric that is also struggling to be measured – engagement – and see how the two may be interlinked.  The notion of engagement in the online world is less ambiguous, but still difficult (though not impossible) to measure.  In this case, engagement is an ongoing involvement between a business’s online presence and its customer.

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Dustin Collis


The Business Case for Adobe CQ5

January 13th, 2012

Technology, Web Content Management

In making the case for an expensive software integration, short term vision is rarely going to bare out the costs. But midterm expenditures show, from a variety of viewpoints, the value and utility of an integration with the Adobe CQ5 platform. The coming updates (CQ5.5) on the venerable Adobe WCM/CMS will make an even more intuitive authoring environment that behaves more and more like the applications users utilize on a daily basis.

(more…)

Ross Raphael


Sitecore Performance Analysis via Load Testing

January 10th, 2012

Technology, Web Content Management, Web Development

The following blog post is part of a series on Sitecore optimization from the forthcoming NavigationArts’ whitepaper entitled “Advanced Sitecore Performance Optimization”.  View more posts in this series here http://blog.navigationarts.com/tag/sitecore-optimization/.

Load testing is a necessary and often overlooked tool in the optimizer’s arsenal, often relegated to a step after optimization has taken place.  Indeed, at first blush, load testing might seem less of an analysis tool than pure validation.  Ideally, if you have optimized well, then your Sitecore site will perform well under load, and vice-versa.  If you haven’t, then a load test might tell you which of your components is the bottleneck – hardware (CPU, memory), networking (bandwidth, location), code, etc – but not necessarily why.  Depending on circumstances, however, a load test can provide valuable insight into why a site is performing poorly.

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Alan Gallauresi


Customizing the Sitecore Workbox

January 3rd, 2012

Technology, Web Content Management, Web Development

The Sitecore CMS is nothing if not completely flexible.  I’ve been working with Sitecore for almost 4 years now, and have yet to encounter something I can’t customize if I really want to. Recently, a project that I was working on had special requirements for the Sitecore Workbox.  The Workbox is sort of like the To-Do list for content authors and editors.  It shows all of the content items that are in the various states of workflow, and CMS users look in the Workbox to see what they must review or approve.  The project that I was working on was a multi-site implementation and there was a requirement that the Workbox should display the name of the site next to each content item in the Workbox.  This would help the CMS users figure out which content items they needed to work on.

(more…)

Corey Burnett


Sitecore Performance Analysis via Database Profiling

December 27th, 2011

Technology, Web Content Management

The following blog post is part of a series on Sitecore optimization from the forthcoming NavigationArts’ whitepaper entitled “Advanced Sitecore Performance Optimization”.  View more posts in this series here http://blog.navigationarts.com/tag/sitecore-optimization/.

Sitecore, like many “frying” CM systems, is fundamentally a dynamic database application, albeit with a thick layer of interface, API, and .NET coding between a programmer and the raw query data.  Indeed, SQL is often as much of a workhorse as the production web delivery servers, and most times, more.  For that reason, a developer has to be aware of the impact of retrieving data from the SQL Server on load times, and cognizant of other demands on the SQL server’s resources such as 3rd party databases, maintenance plans, and whether configuration has been optimized.

(more…)

Alan Gallauresi


Sitecore Performance Analysis: Profiling, Debugging, Caching & More

December 14th, 2011

Technology, Web Content Management

The following blog post is part of a series on Sitecore optimization from the forthcoming NavigationArts’ whitepaper entitled “Advanced Sitecore Performance Optimization”.  View more posts in this series here http://blog.navigationarts.com/tag/sitecore-optimization/.

Out of the box, Sitecore provides a host of tools for performance analysis from within and outside the Sitecore authoring environment.  Since a large percentage of the potential to improve site performance comes from the interaction of developer code with the Sitecore environment, the following tools are invaluable in determining slow elements and configuration issues.

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Alan Gallauresi


Sitecore Series: Basics of Optimization

December 5th, 2011

Technology, Web Content Management

The following blog post is part of a series on Sitecore optimization from the forthcoming NavigationArts’ Whitepaper entitled “Advanced Sitecore Performance Optimization”.  You can view more blog  posts in this series here.

Optimization Goals

On the most fundamental level, site optimization is the tuning of any and all aspects of the website experience — code, configuration, applications, hardware, etc. — to be faster.  This almost always results from a change in the “default”, whether it is tweaking a cache size variable, changing how a developer is used for coding, or employing a technology beyond what is provided innately, like using a CDN.

(more…)

Alan Gallauresi


A Message for Drupal Developers: Know Thy Database

November 30th, 2011

Technology, Web Content Management, Web Development

One of the challenges when developing a Drupal site is coordinating development tasks between multiple developers. Frequently, a single developer is responsible for building a site from concept to completion, including both front-end and back-end code. This model is great for smaller, simpler sites; in many cases a good Drupal developer can finish a site in a few days. However, it fails miserably when multiple developers are required to work on a site. In one way or another, this can be traced back to a common problem: improper database management. Understanding the role of the database is critical to creating a successful development, staging, and file versioning process.

(more…)

RJ Townsend


Mobile Trends: What’s New and What’s Next in the Most Important Channel Today

November 21st, 2011

Application Development, Internet Strategy, Marketing, User Experience Design

Every few weeks, I like to take a step back and look at what’s going on with mobile from a macro level. Below are some of the most interesting pieces I’ve come across that offer food for thought as I make my mobile, tablet, and mcommerce predictions for 2012.

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Douglas Brashear


Adobe CQ5.5: A Preview of the Wicked Functionality

November 17th, 2011

Application Development, Technology, Web Development

Earlier this week Adobe hosted the DC Area CQ5 Users Group. The keynote of the evening was from Day Software founder and current CQ5 brand manager Cedric Heusler, previewing some upcoming functionality in CQ5.5.

(more…)

Ross Raphael


LINQ to SQL: A Guide to Integrating Salesforce and Sitecore OMS

November 3rd, 2011

Application Development, Marketing, Technology, Web Content Management, Web Development

I recently finished working on an engagement for a large enterprise client that needed multiple third party software back-end integrations.  The main tool they were using was Salesforce, and they needed a robust analytics software that could effectively integrate into their current system. Migrating all the information to another system – let alone getting employees and customers to adopt it – was out of the question from both a monetary and tactical standpoint.

We ended up integrating Salesforce (their legacy system) with Sitecore OMS – and the result has been terrific. I learned a few tricks along the way (like why and when I should use LINQ), and I thought I’d share my insights with other developers running into similar integrations.

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Raghu Kadali


Bank of America Debit Card Fee: A Loss of Perspective

October 31st, 2011

Marketing

When I opened my first bank account I remember choosing the bank because of convenience. It was right around the corner, had Saturday hours, and stayed open late one night a week. It was an era before ATMs, before the internet.

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Jim Keeney


Tech Tip Series: Faceted Navigation Trick #1

October 24th, 2011

Information Architecture, Technology, Web Development

When developing a site that has a faceted navigation interface, it’s important to make sure it doesn’t become a content trap for Search Engines or bots.  There are dozens of ways to block bots and search engines from your site, but many people want the external links and knowledge sharing.  This can come at a cost however, as your site is bombed by thousands and thousands of page requests from incoming search engines and bots.  Enough, in some cases, to inflate your page count (and bandwidth usage) to more than 10 times your actual site usage by real site visitors.  Instead of discussing outright blocking strategies – let’s focus on how you can construct your facet pages to easily give search engines and bots what they want: your content.

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Dustin Collis


Online Customer Engagement and Dialogue: Avoiding the Mistakes of GM and GoDaddy

October 24th, 2011

Internet Strategy, Marketing

It used to be that the most important question in Marketing was, How do I get the word out? Marketing and communications were unilateral. Corporations would put out the word, measure success, make improvement, and try again. But no longer. Internet engagement, and most particularly social media, requires an evolution in your efforts. To be successful, you must be ready to dialogue, to engage in a give and take where you not only talk but listen, all in real time.

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Jim Keeney


Engineering a Website’s Front-End for Optimized Connectivity

October 20th, 2011

Technology, Usability, Web Development

Broadband! Optical fiber! 4g! These are the keywords of today’s connectivity. But what do they really mean? They mean that we can now send more media-rich content to users. But…should we? Well, if it serves the most relevant content to the user and creates a good user experience, sure. But we need to remember that one of the basics of good usability is site performance. And with so many users now streaming video, music and other large amounts of data, we’re finding the Internet can often be pretty strained.

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Don Ruzek


HTML5 Isn’t Going to Kill Flash. It’s Going to Make it Stronger.

October 17th, 2011

Application Development, Interaction Design, Technology, User Experience Design, Web Development

As a developer, I am constantly confronted with articles like “HTML5 will kill Flash,” or “jQuery will kill Flash,” as if there were some blood feud that could only end with the demise of one of them. The argument usually comes from developers leaning to one side or the other, and generally carries tones of heavy bias. So, I thought it would be a good idea to write a piece going through the differences between the two, and why each has its own area where they will be dominant (without the need to kill each other).
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Matt Heiner


How Steve Jobs Changed the World with Fonts

October 6th, 2011

Technology, Visual Design

The world is mourning the passing of a great innovator. Steve Jobs became an icon because of all the ridiculous game-changers Apple has brought us. With such a list of revolutionary products being delivered by one company, it’s easy to overlook subtle, cultural changes that have permeated our subconscious as a result of these enormous inventions.

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John Manicke


Tablet Strategy: The Future of the Human-Computer Interaction

October 5th, 2011

Application Development, Internet Strategy, Technology, User Experience Design

Let’s go back in time.  Ask yourself: what led to the massive consumer adoption/acceptance of the proliferation of cable TV channels?

The color television? Of course! Better antenna and technology producing a quality signal? Sure! Reasonable monthly subscriptions? Absolutely.  Masterful advertising campaigns by Ad Agencies like Sterling, Cooper, Draper-Price? Was that just an obligatory Mad Men reference? You bet.

But seriously: there’s a much more basic and fundamental innovation that allowed for TV networks to expand their offerings (i.e. additional channels) and bring in more commercial time to sell: The Remote Control.

(more…)

Matt Chamberlin


Google+ Features and Future: An Early Adopter’s Take

September 16th, 2011

Insight Article, Social Networking, User Experience Design

After nearly two months of Google+ exploration, the time has finally come: the Early Majority is nipping at the Adopter heels, and G+ is on the brink of going viral in a big way. While being amongst the first was cool in its own right, I’m excited to see what happens when G+ really penetrates the masses over the coming year.  I’ve spent enough time exploring and testing the system to understand its pros and cons, and I have some ideas as to where Google is headed with its social networking baby. (more…)

Kevin Doyle


Target.com Crashes After Missoni Launch: What Went Wrong

September 14th, 2011

Internet Strategy, Marketing, Technology

How does a company’s reputation go from marketing genius and fashionista favorite to unprepared and unresponsive? Take a look at what has happened to Target in the last 30 hours. On Tuesday, September 13th, Target launched its latest designer collaboration with Missoni, the high-end Itlalian design house known for its zig-zag knits and bold color combinations. Target has been selling limited edition clothing and products from designers for years now, but there was an unprecedented amount of buzz for this collection. A spread in Vogue magazine, a pop-up store in Manhattan, and sneak peaks of the collection on target.com helped build the anticipation.

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Liz Odar


Social Circle Influence: Highlights From UX Week 2011

September 8th, 2011

Social Networking, User Experience Design

At the end of August, hundreds of User Experience professionals gathered on the beautiful UC San Francisco campus for UX Week 2011. Days of collaborative workshops left new friends spinning with ideas, and more than one innovative startup laid its roots within the Mission Bay Conference Center.

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Stephanie Slobodian


Drupal 7: A Coming of Age Story

September 1st, 2011

Technology, Web Content Management

In the fast-paced and ever changing world of open source CMS web development exists an endemic issue of perception versus reality.  Drupal 7, introduced in January nearly one year after the release of its very popular predecessor, Drupal 6, is mired in misconceptions of its readiness and reliability.  D7 conjecture is often blogged, tweeted, and whispered about in office corridors. But the truth about Drupal lies with the real Web Leaders – those of us sitting in the top 20% of the trade – who have ventured into every corner of the system and emerged espousing the benefits of the seemingly boundless Drupal. 

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Jim Goldbloom


Building Components in Adobe CQ5: A Tutorial

August 29th, 2011

Technology, Web Content Management, Webinar

As a Java developer, I’m always on the hunt for tutorials that quickly and easily explain how to do something for whatever platform I find myself working with.  I’ve been using  CQ5 for awhile now and, I have to say,  I’m a huge fan (just check out my last blog on Building Workflows). 

(more…)

Ross Raphael


Gearing Up For Digital East

August 29th, 2011

Technology, Video

With the Digital East Conference less than a month away, I started to wonder what I should expect from all the presenters.  As a frequent conference attendee, I always ask myself what I want to walk away with after the 2 or 3 days spent immersed in the web.  (more…)

Don Bruns


In-House Solutions Architect: Ensuring Success Post Hand-Off

August 24th, 2011

Application Development, Information Architecture, Project Management, Technology, Web Content Management

With a deep background in Custom Application development, NavigationArts’ Senior Consultant, Karl Woods, approaches user experience (UX) consulting engagements with a keen focus on the client’s technology environment – specifically, where it stands, where it’s going, and how we can best align our practices with client needs. In my interview with Karl, I wanted to gain an overall understanding of how clients can better prepare for, and maximize the value from, a UX engagement.

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Louis Barkan


SharePoint 2010: An Enterprise Collaboration Tool

August 18th, 2011

Application Development, Technology, Web Content Management

 

SharePoint 2010 is an enterprise oriented, ready to use, self-creating web based application. It aims to solve enterprise level challenges, such as:

  • Sharing between people and tools for broad office support
  • Collaboration between different systems and tools such as data connectivity service, search, and chains of collaboration, like workflow
  • Increased efficiency and productivity that comply with business policy and rules without coding (i.e. ready to use and self creating)

(more…)

Larry Tian


NavigationArts Debuts Band: The Bubbles

August 15th, 2011

Video

This past Friday, close to 250 NavigationArts’ employees and their families gathered for the annual summer BBQ.  It turned out to be a rather momentous (and raucous)  evening for our 10-year-old company. In addition to face painting, magic shows, a moon bounce, and hours of softball in the blazing heat, NavigationArts rolled out the company’s first ever band.

(more…)

John Manicke


Enterprise Strategy for Web 2.0

August 11th, 2011

Internet Strategy, User Experience Design

Companies want to be front and center on the web and mobile devices by serving audiences wherever they happen to knock at their door.  A detailed roadmap to achieve this vision is essential, but in the haste to sidle up to competitors’ new features, strategic vision is frequently replaced with a “git ‘er done” mentality.  While the urgency can feel real, so is the danger of precluding future opportunities through hasty implementations. (more…)

Chris Baer


5 Tips for Optimizing B2B Social Media

August 11th, 2011

Marketing, Social Networking

Like it or not, social media is here to stay. Once utilized primarily by Business-to-Consumer (B2C) companies, social media has now broken into the Business-to-Business (B2B) world, too—and in a big way. According to Forrester, B2B companies will spend $54 million on their social media marketing campaign in 2014, up from $11 million in 2009. It is now vital for B2B companies to focus on their social media marketing campaigns to keep up with the competition.

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Laura Witowsky


eCommerce Websites: Rethinking “No Results”

August 8th, 2011

Interaction Design, Internet Strategy, Usability

As I wheeled my heaping grocery cart to the checkout stand, the cashier cheerfully asked me “Did you find everything you were looking for today?”  Most weeks I answer the question automatically – “Yes, thanks”.  But yesterday, glancing at my full cart, the question broke through into my conscious thoughts.  Even as I was walking out the door, the grocery store was taking advantage of one last touch point with their customer (and also taking one last shot at increasing their sale).

(more…)

Kris Delta


University Portals for Student 2.0

August 2nd, 2011

Application Development, Information Architecture, Insight Article, Interaction Design, User Experience Design, User Research, Visual Design

The Student 2.0 lives and learns as much on the web as anywhere else.  Unfortunately it seems that for many universities and colleges student portals tend to be a lower priority than the donor and prospective student facing external websites. As universities invest time, effort, and dollars into their online presence, student portals should become a high priority. When a student becomes frustrated with the portal – whether because of the inability to access directories, register for classes, check transcripts, or read university news – the result can be a half-hearted user adoption that degrades the value of the interface or even worse, contributes to a negative student life experience. (more…)

Pete Rose


Social Media Background Checks: The Future

July 21st, 2011

Social Networking

Before you post any pictures on Facebook or tweet some radical idea – even post a comment on Reddit or respond to a thread on StumbleUpon -  think twice.  “Social Media BackgroundChecks” might soon be as commonplace as credits checks. (more…)

Shivani Aneja


This is Your Brain. This is Your Brain on Google.

July 21st, 2011

User Research

How many times have you said, “Let’s just Google it” when you couldn’t remember a date for a historic event or any other piece of trivia?  Probably a lot more than you ever used to say it since it’s so easy to find it now on the Internet.

(more…)

Toral Contractor


Mobile 101: A Guide to the World of Mobile Sites and Apps

July 12th, 2011

Application Development, Interaction Design, Technology

The mobile world is a constantly growing and evolving space. Mobile as we traditionally perceive it has crossed over into the world of tablets, augemented reality, and wearable technology.  If you are like many of our clients, tackling the mobile space seems daunting, and futuristic devices might have little bearing on your immediate business concerns.  To ease the vexation you might feel as you consider your mobile future, I’ve put together a brief overview of what the mobile space really means.

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Douglas Brashear


Building Workflows in Adobe CQ5

July 7th, 2011

Technology, Web Content Management, Web Development

While developing websites and web apps is never an easy proposition, some parts of the process are getting easier and fulfill the promise of next generation platforms that trumpet easier application development. I have always been dubious about these claims, and the Adobe CQ5 Web Experience Platform defiantly offers up some challenges to even the most seasoned developers. Yet one aspect I have found really easy was building basic, but highly relevant and useful workflows.

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Ross Raphael


Sitecore OMS From the Marketer’s Perspective

July 6th, 2011

Marketing, Web Content Management

Every Monday I pull our Sitecore Online Marketing Suite (OMS) Visitor Report and send a company wide email identifying the visitors who have come to our website within the past week.  Unfailingly, employees old and new are fascinated by the analytics and send me follow-up requests:  When was this visitor on our site? What was viewed? For how long? What was the referring source?  The beauty of these questions is that they can all be answered through quick analysis of the OMS.

(more…)

Hayley Wilson


Healthcare on the Web: Defining Your Users

June 29th, 2011

Insight Article, Internet Strategy, User Research

As User Experience consultants, we spend a lot of time on extraordinary websites. There are two things we’ve noticed about these websites, first is that they belong to the most successful organizations in their industry, and second is their ability to deliver an engaging and valuable online experience across many diverse audiences. What’s clear is that they’ve taken the critical step of identifying their distinct audiences and immediately providing them with the pathways and specific calls to action that help them quickly locate the content they desire.

For Hospitals and Healthcare organizations, this “best practice” has special application. These organizations in particular serve a unique and diverse set of audiences. Understanding those groups, their needs, perceptions, and how they look for information, is essential to architecting a site that will serve each of them while maintaining brand integrity. (more…)

Chad Van Lier


Promoting Your Employer Via Personal Social Media

June 27th, 2011

Internet Strategy, Marketing, Social Networking

Our clients frequently ask us how they should educate their employees on using Social Media.  To answer this, we really have to approach the question from two perspectives. One perspective is simply as part of a broader Internet use policy, to help employees stay safe and protect information assets. Another perspective is to encourage employees to support their business in their daily online activities, should they choose to do so. This is essentially giving employees as “social media enthusiasts” the tools and guidance they need to help them positively contribute to the overall online marketing efforts of their employer.

(more…)

Ted McLaughlan


Designing Interactions for Tablet Apps

June 20th, 2011

Application Development, Interaction Design, Technology, Usability, User Experience Design

What’s the Context?

Tablets aren’t huge smartphones (and they aren’t quite “flat PCs”, no matter what Steve Ballmer says). One of the biggest set of differences between designing for tablets and designing for phones is the context: the how, when and why. Unlike the tablet, the phone is much more likely to be used on the go. Sure, you keep your phone by your bed, check Facebook or your email, maybe hit a website or two before you hit the sack, but users are much more likely to use their tablets for longer periods of time. This prolonged interaction on tablets is more involved, with users sitting down and focusing on what they are doing. A tablet is actually more like a portable gaming device than a mobile phone.

(more…)

Kevin Doyle


Expanding Our Footprint

June 16th, 2011

Video

Last week NavigationArts nearly doubled our headquarters’ office space to accomodate our expanding team.  We switched up some office locations to promote cross-team collaboration and get further entrenched in our nerf dart warfare.

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John Manicke


Using Robocopy for Sitecore File Deployments

June 14th, 2011

Technology

Not every Sitecore environment is the same, and when it comes to deployment environments, the extreme variations in networking and access can interrupt your usual working process.  Even the most robust of continuous integration systems that seamlessly test, compile and deploy code automatically –  say a CruiseControl.NET server running well-tuned NANT scripts –  can be “codeblocked” by managed environments like Citrix or restrictive VPN clients that often don’t play well with each other.

(more…)

Alan Gallauresi


The Error Page: Why the Fail Whale Works

June 13th, 2011

Marketing, Social Networking, Technology, Web Content Management

Drill in hand, my dentist asked me what I was writing about today. “Error messages,” I said.

He groaned from behind his mask. “Those confusing messages with the numbers?  The topic made him nervous. “I wish I could get all that stuff. My grandkids do.”

I told him what motivated me from a content and marketing perspective: Why do some websites shoot off numbers or carelessly worded error messages, even at the risk of inciting dread in the people who help pay their bills? Why, especially, when the users who encounter error messages on a site are the epitome of a captive audience?  Instead of disregarding a visitor’s search error or a server meltdown, embrace the marketing opportunity.

(more…)

Elizabeth Gibbens


Enterprise Service-Oriented Architecture

June 7th, 2011

Information Architecture, Marketing, User Experience Design

During a recent solution strategy session for one of our large enterprise clients, a need developed for creating visual prototypes and simulations illustrating the end-state of the enterprise system to be built. The system, or really “solution” (since the ROI would be derived not only from IT, but also from organizational change, process re-engineering, and physical and digital asset value realization), included many audiences and stakeholder roles plus many distinct (though integrated) business services. “Services” is the key term here, not “applications” or “websites”.  These business services are used by customers, governed by the company through managed agreements, and supported by information technology.

(more…)

Ted McLaughlan


More Google Domination: The Chromebook, the Cloud, and Google + 1

June 6th, 2011

Internet Strategy, Marketing, Social Networking, Technology

If you haven’t noticed yet, Google has begun to take over the world (again).  The latest in a string of popular products, both online and physical, are being rolled out in the coming weeks.  While most of us are focusing on the Facebook like +1 addition, the true nugget comes in low cost notebooks that feature the Chrome OS.

(more…)

Dustin Collis


Bleeding Edge of the Web: How Mobile is Transforming the Desktop UX

June 1st, 2011

Application Development, Interaction Design, Technology, User Experience Design, Visual Design, Web Development

Where is the web going? If I told you I knew, I’d be lying. The web changes so fast, it’s hard to predict where or even what it will be a few years from now. Which is great. The web should be an ever changing ocean of ideas and innovation. Sometimes as developers, we tend to complain about old browsers or people without JavaScript, and forget to think about how far we’ve come.  So, with that in mind,  I thought I’d take a moment to go over some of the really cool stuff we’ll be seeing a lot more of on the web in the coming months and years.

(more…)

Matt Heiner


PaperPhone: The Next Generation Smartphone?

June 1st, 2011

Technology, Usability, User Research

At the ACM CHI Conference on Human Factors in Computing Systems this past May, Dr. Roel Vertegaal, Director of Queen’s University Human Media Lab, and his team unveiled a prototype of the world’s next generation smartphone – the PaperPhone. 

(more…)

Toral Contractor


Cloud Computing: Architectural Success or Single Point of Failure?

May 24th, 2011

Technology, Uncategorized, Web Content Management, Web Development

There are few things more alluring to a system administrator than the promise of easy configuration and worry-free maintenance.  It is the promise of many cloud-based service providers – providers with big names, like Amazon with its EC2 service, and Microsoft with Azure.  The positives may seem downright impossible to ignore when it comes time to write the next hardware refresh budget: managed upkeep; paying for only the hardware and bandwidth you use; the ability to scale your infrastructure with a few moments notice.  Best of all, those frighteningly complex architectural diagrams with redundant failovers, duplicate NICs piped through separate channels and backup domain controllers all get replaced by a big fluffy icon with a label of “Not My Problem Anymore”. 

(more…)

Alan Gallauresi


The Federal Mobile Landscape in the Obama Era

May 23rd, 2011

Internet Strategy, Technology

Our Mobile Practice Director Doug Brashear sat down with Federal Tech Talk the other week to discuss the evolving federal mobile landscape.  Given that the Obama administration wants every agency to connect with citizens, there’s mounting pressure to push mobile apps and optimized sites live. But to what end?  Doug addresses how federal IT professionals can design sites that consider those accessing information from their smartphones and what content is best suited for this medium.

(more…)

Hayley Wilson


Sitecore OMS: Learning the Tool can Drive Real Market Performance

May 19th, 2011

Marketing, Technology, Web Content Management

An interesting and pointed post over at The Real Story Group commented on Sitecore’s OMS tool the other day. While I certainly agree with the premise of the article, “Watch What WCM Customers Do, Not What Vendors Say,” as a customer and implementation partner of Sitecore, I thought I’d share my opinion based on the the real-world implementations and uses that we’re currently seeing in the market.  

While no tool may be perfect, especially in its first iteration, the OMS (Online Marketing Suite) is usable and worth the effort out of the box.  As one of the first implementation shops to undergo the OMS certification process offered by Sitecore, having a full understanding of both its strengths and weaknesses was helpful when explaining its virtues and faults to current and prospective clients.  In the end, it seemed to be a logical and obvious extension to most implementation efforts and many clients are in full agreement.

(more…)

Dustin Collis


Editorial Web Woes: Achieving Success through Differentiated UX

May 18th, 2011

Information Architecture, Interaction Design, Internet Strategy, Marketing, Social Networking, Usability, User Experience Design, User Research

Last week, our Director of Information Architecture Kelley McDonald delivered the keynote address at the American Press Institute’s “Designing the Digital User Experience” seminar.  I had the privilege to attend, hearing not only from our own Kelley, but from editorial playmakers from around the globe, including the Chairman of Folio Holdings Group, the Nigerian conglomerate attempting to build the largest media channel in Africa.  The overall sentiment in the room was clear from the outset:  publishers are in the fight of their lives, wrestling with an online space they don’t fully understand, while grappling with slashed budgets, staff, and uncertain guidelines for monetization. The two questions on everyone’s mind were the same: How do we attract visitors and keep their attention? And then how do we make money?

(more…)

Caroline Mullen


Reaping Rapid ROI with Adobe CQ5

May 16th, 2011

Application Development, Interaction Design, Technology, Web Content Management, Web Development

For the last few months, I have been working with a spectacularly easy to use tool called Adobe CQ5, formerly Day CQ5. The beauty of CQ5 is how simple it is for a developer to create components that are easily used and reused by content editors, business analysts or other semi-technical staff members to create rich, consistent, professional looking web pages and web applications. My clients were spending 12-16 weeks to build out custom Spring based portals, but we built their first portal in less than 12 weeks using CQ5.  Depending on the level of customization from one portal to the next, CQ5’s built in functionality allows for site replication in one to three weeks, and a new site with different colors and images takes just a couple of days to replicate, QA, and deliver to production.

(more…)

Ross Raphael


Write in plain language! It’s the law!

May 13th, 2011

Usability, User Research

If you haven’t heard yet, President Obama signed the Plain Writing Act of 2010 this past October. This law will require all publicly distributed documents (forms, publications, etc) by the federal government to have “writing that is clear, concise and well-organized”. You heard that right. That means anything we read from the government, on the web or in paper, will have to make sense.  Sounds too good to be true? Probably. However, on April 13th, the Office of Management and Budget (OMB) issued the “Final Guidance for the Plain Writing Act of 2010“. This memo is for all government agencies and states the requirements of the Act. There are two big deadlines for government agencies this year. By July 13th, each agency needs to establish internal processes for approving plain language and train employees on the use of it. By October 13th, all government agencies must write all new or revised documents in plain language. Do you think they’ll be able to get this done by October?

(more…)

Toral Contractor


Q&A With Art Director Cindy Vazquez

May 11th, 2011

Interaction Design, Visual Design

Question

Have you found that writers and editors are increasingly interested in the visual representation of their pieces? What images and video work best for translating words to images?

Answer

Writers and editors always want to make sure that the end product reflects the brand aesthetic and vision of their publication.  Publishing to all sources of media from one platform resolves the problem of brand discontinuity. Right now, there are different options that can achieve this kind of collaborative effort, such as Adobe’s CQ5 , WoodWing, and vjoonK4. In terms of visuals, a static publication can be turned into an immersive interactive experience. New webfont tools that allow for experimental use of navigation and layout design can turn full page spreads into immersive videos, animation or interactive games.

(more…)

Cindy Vazquez


The Benefits of CSS Frameworks with Modular Site Designs

May 10th, 2011

Technology, Visual Design, Web Development

As developers, we generally understand the benefits of using a CSS framework alongside a modular site design. Since we are not the ones who actually design the site, though, it is important that we collaborate with designers (and other developers) when creating and implementing complex, modern sites. There are many benefits to using a CSS framework – cross-browser consistency (XBC) being one of the huge ones, off the cuff - and once you begin using one (whether as a designer or developer), you will likely never go back. Need more convincing?  Here’s what else CSS frameworks allow for: (more…)

Matt Heiner


Online Dating in the Age of Badoo

April 28th, 2011

Internet Strategy, Marketing, Social Networking

The way I see it, there are primarily three types of people using online dating sites today: the curious, the aggressive, and the desperate. 

The curious are consumed with appearing aloof.  Slightly embarrassed to have created a profile in the first place, even more ashamed to have devoted hours to picture selection and perfectly constructed sentence fragments, they marvel at the esoteric starkness of their profiles and artful allusions to Kafka and Descartes.  They don’t NEED online dating, but why scoff at such a wonderfully facile generational gift?  All of this is of course intended to mask their fervent desire to meet new people.  With this demographic, that’s just the thing: they are not concerned with the one, but with the many, and as such prefer sites like OKCupid and PlentyofFish, the distant, noncommittal cousins of eHarmony.

(more…)

Hayley Wilson


Editorial Design on the Web: The Condé Nast Paradigm

April 22nd, 2011

Internet Strategy, Visual Design

Editorial design on the web is nothing new. Trends in print design have always, in some form or another, found their way to the web through inspired visual designers. After all, a book with an index is a navigable piece, so any print layout can inspire a grid and the overall look, feel, and navigation of a website. Newspaper sites are especially brilliant at accurately translating real editorial design from print publications to the web. The UK Times, Guardian UK, and NY Times stand out as examples of newspapers that understand how to display content in a clean and engaging way. Recently, though, magazines have been catching up to this movement. Inspired by the possibilities that the iPad and smart phones bring to the table, magazines are taking a cue from their news counterparts and developing some truly innovative sites.

(more…)

Cindy Vazquez


IA Summit 2011: Rethinking the Home Page

April 20th, 2011

Information Architecture

Information Architects from around the world flocked to Denver this past month for the IA Summit 2011.  Every presentation I attended – from content strategy, to usability testing, to an incredible keynote by statistics guru Nate Silver – was top-notch, and I came away with countless ideas for my own IA client work.

(more…)

Heather Hogue


Drupal: Defense in Depth

April 14th, 2011

Insight Article, Web Content Management

 “Given a large enough beta-tester and co-developer base, almost every problem will be characterized quickly and the fix obvious to someone.”

 -  Linus’ Law[1]

 

Drupal has arrived. The enterprise level open-source content management system is powering an estimated 7.2 million sites as of July 2010.  With well over 3,000 attendees from around the world at last month’s Drupal Conference in Chicago, Drupal is everywhere.   For some, the question remains if Drupal is truly secure enough for enterprise.  The U.S. Government believes Drupal is secure enough to run Whitehouse.gov and after our experiences, we fully concur that Drupal provides state of the art security.  

(more…)

Franz Hartl


Designing UX Around Cloud-Based Applications

April 11th, 2011

Application Development, Technology, User Experience Design

You can’t go anywhere these days without hearing about how the cloud is changing the face of computing.  This is having a huge impact on our business, as more and more of our work is focused on designing functionally rich  applications for delivery over the web.  I think looking at how networks and applications have evolved over time can be instructive to understanding how to get value out of the current computing metaphor.

(more…)

Pete Rose


Google Rich Snipping of Microdata for SEO

April 7th, 2011

Information Architecture, Internet Strategy, Technology, Web Content Management

Google’s increasing emphasis this year on its “Rich Snippets” program (an observation obtained directly from one of their Client Account Managers) should encourage businesses, and especially local vendors and eCommerce merchants, to start using additional “semantic markup” for their HTML. “Semantic markup” is additional tagging (or labels) using structured data that are added to help parsers and programs that read your webpage to understand truly what specific content areas or fragments are about. Google currently supports labels about reviews, people profiles, products, business listings, recipes, and events. The labels are invisible to users, but not to search engines.

(more…)

Ted McLaughlan


Optimize Your Web Presence to Drive More Business

April 6th, 2011

Internet Strategy, Social Networking, Webinar

 

The evolving digital landscape is constantly changing the way we consume and process information. NavigationArts’ Senior Consultant, Mark Davenport, helps us understand how we can move sales and marketing efforts into the digital age, leveraging websites, social media, SEO and much more to attract and convert prospects into valued customers online.  In this webinar you will learn about: (more…)

Mark Davenport


Move Aside, iPad. It’s Time for the Amazon Android Tablet

April 5th, 2011

Application Development, Technology, User Experience Design

I debated borrowing from Dr. Strangelove’s full title and subtitling this post, “or how I learned to stop worrying about the iPad and love Android tablets.” Why? Because I now see how the Android tablet could push the iPad off its throne.

(more…)

Kevin Doyle


LivingSocial Psychology

April 4th, 2011

Internet Strategy, Marketing, Social Networking

Like most young people living in a city, I opt to receive emails from GroupOn and LivingSocial. In a world in which receiving and checking emails is a borderline hassle, it means a lot when someone willingly participates in these offerings, particularly if they arrive daily.  Over the past 6 months of my membership, I’ve been pretty unexcited by the deals.  50% off Botox injections.  2 for 1 movie tickets. $20 for $40 at Thai Place.  65% off Kertain treatments.  And the list goes on.   

(more…)

Hayley Wilson


The Power of Visualizing Data

March 30th, 2011

User Experience Design, Visual Design

I recently came across Hipmunk, just one more site to search for flights, right?  Actually, the ability to visualize search results on a familiar calendar spreadsheet instantly sets this site apart.  (more…)

Shivani Aneja


Social Media Brings Interactivity to Museums

March 23rd, 2011

Internet Strategy, Social Networking

In the past a website was brochure ware or advertising, it served merely to provide general visitor information. Now the-ever-evolving social media tools and technology provide a platform for museums to facilitate interactivity within the physical and web space. This has allowed people to experience museums in a different paradigm. (more…)

Shivani Aneja


True Digital Asset ROI

March 17th, 2011

Insight Article, Project Management, Technology

The use of website analytics and reporting software isn’t new to most website owners. Tracking and analyzing the usage of your website by people and search engine ‘bots are obviously essential activities for validating your investment. Typical metrics tracked include number of visits by various user types, number of downloads or access to particular content, and navigation routes most commonly taken by visitors to, through, and out of your site.  These metrics, perhaps aggregated into meaningful reports (i.e. overall unique visits per month), tell you how your site is performing. But are these reports evaluated for the impact or opportunities they reveal with respect to your entire IT budget? In other words, do your web analytic reports support “Key Performance Indicators” (KPIs) for your entire IT Investment portfolio, not just the website maintenance budget?

If your answer to this is “no”, your overall organizational IT investment may not be properly balanced to deliver the maximum ROI from your website, resulting in a lot of money left on the table and accumulation of very real business risk.

(more…)

Ted McLaughlan


Social Group Coupon Merchants: Who Really Benefits?

March 14th, 2011

Internet Strategy, Social Networking

Groupon and Living Social and What’s the Deal are all the rage on the frontier of online advertising, representing the most successful of the quickly-growing pack of “social group coupon” merchants. They’re a very popular mashup of a number of well-known online marketing techniques, implemented in a way that clearly separates them from traditional banner ads, coupon clubs or classified advertising. They’re fun, they feel exclusive, and count on social buzz and absolutely real savings to succeed. No doubt these kinds of coupons are valuable to the users (50% off a nice dinner out? – pretty good deal); but are they beneficial to the merchants? The Jury still seems to be out with respect to reliable ROI for the businesses actually offering these “deals”.

(more…)

Ted McLaughlan


Mobile Trends & Innovations: What Your Business Needs To Know

March 9th, 2011

Internet Strategy, Webinar

How does mobile fit into your digital ecosystem?

NavigationArts’ Doug Brashear discusses mobile user experience trends and future innovation for mobile in this live webinar. Doug is the Mobile Practice Director at NavigationArts and has extensive experience creating mobile strategies for a variety of organizations and industries.  Doug is a Senior Information Architect with 15 years of experience, and has been with NavigationArts since 2005.

During this webinar you will learn about: (more…)

Douglas Brashear


The Keyword is Not The Truth

March 8th, 2011

Internet Strategy

Believe it or not, the Internet is not always clear.  Take a simple thing like the keyword meta tag: does it or does it not influence page rank?  Well, that depends on the search engine, right?  While exploring this for a client, I realized that what I originally thought about meta tags was true, but barely.  Google, Yahoo, and Bing do not look at the keyword meta tag for page rank. 

(more…)

Dustin Collis


Digital Interaction Approaches for Your Business

March 7th, 2011

Interaction Design, Internet Strategy, Social Networking

Social Media prognostications are always fun to consider, and try (if there’s a Beta version) – but last week’s Potomac TechWire “Social Media Outlook 2011″ breakfast was all business, with true ROI. As Rohit Bhargava put it, “what’s the ROI of attending this meeting?” It’s the “social” ROI, vs. the “media” ROI – and it’s actually not that hard to categorize and track.

(more…)

Ted McLaughlan


I’d Rather Not Pay for That

March 4th, 2011

Internet Strategy, User Experience Design

Earlier this week  I attended another terrific DC Mobile Marketing (dcMOMO) event.  Eighty mobile aficionados turned out to listen to a panel of gurus discuss what’s going on in their respective corporate mobile landscapes. Mobile directors from NPR, Discovery Communications, and National Geographic made up the panel, which was moderated by the Chief Vice President of Millenial Media.  Apart from lauding their own apps, the discussion circled around platforms of choice, the questionable mobility of the iPad (Demian Perry from NPR referred to it as a “nightstand”) and the monetization of apps.  It was this last topic that piqued my interest most, particularly when Mr. Perry proclaimed “Rupert Murdoch’s strategy will fail.”

(more…)

Hayley Wilson


Heading to the ER? There’s an App for That.

March 3rd, 2011

Internet Strategy, Usability

I recently had an experience all-too-familiar to many of us: rushing a loved one to the emergency room. Upon arrival, we joined dozens of fellow human beings who were bleeding, crying, panicking, and, of course, waiting. We all had one thing in common: the agony of not knowing how long we would wait for our much coveted trip behind the sliding security doors.

We also shared a common pastime: surfing the web on our phone and iPads while we waited.  It didn’t take long for us to realize that when it comes to the uncertainty of waiting for the ER, “there’s an app for that.”  Well, sort of. (more…)

Michael Heckman


Hyper-Networked and Overheated

February 28th, 2011

Social Networking

Is the new Human hyper-networked and overheated?  Should we call that Human 4.0?  Evolving over time from oral communication, written word, static (but evolving) web, and now to the simultaneous hyperconnected web presence that we live in has even altered how our brain works.  There may be more human point releases in the past that I’m skimming over, but the amount of information exchanged and absorbed today is unprecedented. (more…)

Dustin Collis


Mobile App Game Changers

February 16th, 2011

Application Development, Technology, Usability

Have mobile applications made us idle?  Do we leave the house less, interact less, and use our brains less than we used to?  Are applications slowly phasing out elements of socialization that were once an integral part of human experience? I’ve heard comments of this nature before, most often from my favorite luddite, my mother, who marvels at my generation’s inability to pen a thank you note and unfailingly signs each of her sporadic texts with “this is your mother.” But is there actual merit to the argument? (more…)

Hayley Wilson


Does Anyone Remember Life Before Google?

February 10th, 2011

Usability, User Research

Yes, search before Google actually existed and took many different forms.  A few that come to mind are HotBot, Excite, WebCrawler, Ask Jeeves, Ask.com, Yahoo, Dogpile, AltaVista, Lycos,  AOL Search, Netscape…the list goes on.

These days, most people regard Google as the defacto standard for searching.  In the user research I’ve conducted over the last few years, research participants even use Google as a verb. (more…)

Heather Hogue


Social Media Enabling Social Upheaval

February 1st, 2011

Social Networking

In the January/February issue of Foreign Affairs, Clay Shirky succinctly lays out a social purpose and political strategy for utilizing Social Media to gain organizational capacity where no hierarchical presence exists. While interesting, I’ll skip the political strategy and repeat some of the uses of social technology used over time.  It’s far more interesting when applied against a backdrop of necessity of human virtue versus a need to find a great restaurant in Georgetown. (more…)

Dustin Collis


A Place for Open UX?

January 28th, 2011

Information Architecture, Interaction Design, User Experience Design

Should users be able to customize their own interfaces and experiences? In a technology environment increasingly amenable to open collaboration, does “Open UX” have a place? (more…)

Jeff Young


What to Expect in 2011

January 20th, 2011

Insight Article

2010 brought us the iPad, Google Android 2.2, 3D Televisions, and Wikileaks. Twitter surpassed 20 billion tweets and Facebook surpassed 500 million users, so what’s next? We have our sights set on a groundbreaking 2011. Our team has some predictions of what is to come: (more…)

The NavArts Team


Saying Goodbye to IE6

January 18th, 2011

Information Architecture, Internet Strategy, Technology, User Experience Design, Web Development

As developers, we strive to provide the best user experience on the web, priding ourselves on seamlessly enhancing or degrading the user’s experience depending on the capabilities of the user’s browser. But at what point do we stop catering to the few, so we can deliver a much richer experience to the many?

Many freelancers are openly refusing to develop for IE6, not because they can’t, but because of the fact that it hinders the innovation they would like to see throughout the web, in web applications, and on intranet portals and websites. With so many companies beginning to open up their sites to HTML5 and CSS3, it isn’t enough anymore to be cross-browser compliant. Web Applications and websites need to be highly interactive for users to truly obtain an experience that will stand out in their mind. Developers and organizations need to think about the web in a new way.  No longer is it a place where everyone is entitled to the same experience, but it is a place where those with the right capabilities can have a truly amazing experience. (more…)

Matt Heiner


What Can UX Designers Learn from Restaurant Experience Design?

January 13th, 2011

Information Architecture, Interaction Design, User Experience Design

This past weekend I participated in the UXcamp DC with several other members of the NavigationArts team.  A discussion led by Jimmy Chandler focused on what user experience practitioners could learn from the design of restaurant experiences. Besides the food, restaurateurs must create the mood they want to set and determine the quality of service they provide.  This unlikely comparison offers an interesting new way to think about UX web design.  (more…)

Eloise Marszalek


Google’s Crushing Blow?

January 7th, 2011

Application Development, Web Content Management, Web Development

Several weeks ago, Google released the Google Chrome Store, and the industry at large scratched its head trying to figure out what the implications of the store would really be.  Users have been exploring what’s popular and trying to determine the actual “apps” versus bookmarks to web-based tools they can use in any browser, and so on.

Is this Google’s crushing blow? Is this, along with the Android Market and the coming Chrome OS, Google’s big stand against Microsoft and Apple? (more…)

Rob Cherny


User Research to Drive Knowledge Management and Intranet Strategy

December 1st, 2010

User Research, Webinar

Is your organization leveraging its intranet for the bottom line?

Nearly 97% of all pharmacological research experiments fail to make it to human trials. If lessons learned from these failed experiments are not shared effectively, researchers continually recreate failed experiments resulting in great costs to organizations and their customers.

In this webinar, NavigationArts Senior Information Architect, Don Bruns, presents his research and findings from a study of pharmacological researchers. He shares best practices and lessons learned to guide the success of your organization’s intranet and understand the power of an intranet to your company’s bottom line. (more…)

Don Bruns


Facebook’s Email Announcement – It’s not Email!

November 15th, 2010

Social Networking

Facebook announced this afternoon a new “messaging” feature that the press has labeled the “Gmail Killer.”  This may very well be the case from a social perspective because of  the ability to create and send messaging instantly across the FB platform in a variety of formats: email, FB message, chat, etc.  All of the messages will be collected together into a single conversation view, and can be partitioned based on social network groups – which could end up boosting the adoption of groups. This could prove to be a powerful tool.

(more…)

John Sutton


World Usability Day 2010

November 11th, 2010

Usability

Well, it’s that time of year and I know you all have been waiting all year for it!  World Usability Day 2010!

World Usability Day was an initiative started by the Usability Professionals Association (UPA) back in 2005 to to ensure that the services and products that are important to human life are easier to access and simpler to use.  Also, it’s a day for people in this field to bring awareness to work we do.

Each year there is a theme and this year’s theme is “Communication“.  What products and services help facilitate communication around the world?   There’s the obvious social networking sites like Twitter and Facebook.  What about translating your site into other languages?  Advertising?  Creating cross-cultural content?  Training materials?  How about Skype and our mobile devices?   Well, there’s definitely a lot of products and services that can fall into this category.

So, what is your company doing to celebrate World Usability Day 2010?  This would be a great day to educate your colleagues and the rest of your company about usability especially if you have a smaller department.  More than 200 events are scheduled all around the world to celebrate this day.  See what events are in your area and you can also follow them on Twitter.

Happy World Usability Day!

Toral Contractor


So Why Apple?

November 9th, 2010

Insight Article, Visual Design

As both a designer and Creative Director I spend a good bit of my day looking to arrive at a “right” solution for our clients and more importantly, the appropriate solution for their users. It’s not a struggle unique to us here at NavigationArts, on the contrary; it’s the age-old battle that applied design presents with each and every engagement: “Will it resonate?” “Will it be readily adopted?” “Is it brand strengthening?” and so on.

When the design team shows up, so does subjectivity. As I have never found a reliable “creative solution decoder ring,” we’ve had to rely on alternate methods to ensure that we do all that we can to remove as much of the subjective as possible and to understand the visual desires of our clients.

We use worksheets and questionnaires.  We conduct interviews.  All of these steps are taken in an effort to gain a greater intimacy with our client’s respective brands. One question we like to pose is, “Are there specific websites, either in the competitive landscape or not, that you aspire to be like?” It’s a simple enough question and one that reveals significant insight into what visual priorities/ styles resonate with our clients. The answers to this question vary widely but with one exception; on nearly every occasion, someone in the room mentions Apple.com. Regardless of the industry in which they operate, regardless of their respective business goals and existing brand visuals, the majority of clients aspire to be like Apple.

This obvious trend got me thinking… What is it about Apple’s site that makes it so universally desirable? I decided to spend some more time on the site and form some of my own conclusions. (more…)

Matt Schleyer


The Most Popular Mobile isn’t What You Think

November 9th, 2010

Interaction Design, Technology, Usability, User Experience Design

Most people in America might say that the iPhone is the most popular cellphone, or that the Android platform, across all its supporting phones,  is the most popular mobile OS. And they’d be right on both counts…in the U.S. when talking about smart phones. But for most of the world, this is the “most popular phone in the world.

(more…)

Jeff Young


Digital Strategies for Associations

November 3rd, 2010

Social Networking

Use of Social Media tools (by organizations) can offer value for many reasons. For example:

  • Provide additional avenues to marketing and sales
  • Provide a method or opportunity to interact and engage with customers
  • Stimulate or influence action (more…)

Erica Milkovich-Padilla


User Demographics for iPhone and Android

November 1st, 2010

User Research

I recently read a Nielsen report from June on user demographics for iPhone and Android — . The data shown in the report presents some interesting trends of the user populations:

(more…)

Cathy Lu


TGFA (Thank Goodness for APIs!)

October 21st, 2010

Application Development, Technology

Technologists that design and develop systems are keenly aware of integration and interoperability.  They have faced the complex and sometimes frustrating process of making applications talk and play nice in the sandbox.  They have become specialists at designing and implementing interfaces between software applications, functions, operating systems and database management systems (DBMS).  These interfaces are referred to as “APIs.”

(more…)

Erica Milkovich-Padilla


Intro to Windows Phone 7

October 18th, 2010

Application Development, Technology, User Experience Design

Yesterday out of curiosity for what the operating system giant has been doing with its mobile initiative, I went to a presentation sponsored by Microsoft on its latest mobile platform – Windows Phone 7. Microsoft’s architect evangelist Dr Zhiming Xue (Dr. Z) gave a quick overview on basic features of the platform. He also introduced the upcoming Microsoft Marketplace, which will be the equivalent of iPhone’s App Store or Android Market.

So would Windows Phone 7 stand a chance in the already very competitive mobile market? I’d say that I found myself pleasantly surprised if not completely blown away by what I saw. (more…)

Cathy Lu


Windows Phone 7: More Fragmentation for the Mobile Industry

October 13th, 2010

Application Development, Technology, User Experience Design

If you’ve read some of my past posts, you’ll know that I’m a little interested in mobile technology…just a little.  Recently some colleagues asked me about my impression of Windows Phone 7, and the theory that Microsoft can make it work because of the power they have in the marketplace. Here are my thoughts: (more…)

Douglas Brashear


A New Digital Presence: The Smithsonian Commons

October 6th, 2010

Social Networking, Webinar

Explore the wiki and the prototype.

Join NavigationArts’ CEO, Leo Mullen, as he interviews Michael Edson, the Smithsonian Institution’s Director of Web and New Media Strategy, about the bold vision of the Smithsonian Commons- a new digital presence dedicated to catalyzing creativity, learning and innovation through open access to Smithsonian research, collections and communities. (more…)

Leo Mullen


Technical Week in Review – 9/13/10

September 20th, 2010

Application Development, Social Networking, Technology, Web Content Management

While I won’t pretend to be able to discuss everything that is happening in the technical world, at least as it pertains to us at NavigationArts, I do try to keep in touch with it.  I have compiled a list of articles that caught my eye last week.  Enjoy! (more…)

Dustin Collis


Google Instant Killed the SEO Star

September 14th, 2010

Technology

While most of you have probably seen the new music video featuring Google’s new search interface (and this one too), some prominent members of the search world are rethinking their chosen niche market (or at least sweating profusely).  Of course the smart ones, and those that truly understand how a top ranked result is earned, are already working towards a solution for the new method of generating result pages.  The others?  Well, they may have to find another market segment to scam.

An interesting set of articles on Google Instant: (more…)

Dustin Collis


HTML5 and the Future of Silverlight and WPF

September 13th, 2010

Technology, Web Development

There are some odd stories surfacing about the potential future (or lack of future) of Silverlight and WPF with Microsoft. Essentially the implication (and keep in mind these are rumors, that’s all) is that the IE9 team and some others feel that HTML5 may have a bigger future than Silverlight and WPF. (more…)

Rob Cherny


If the Unfettered Web is Dead, Now What?

September 8th, 2010

Application Development

Who better to read when lounging about for a long weekend than Chris Anderson? If you haven’t seen his latest piece in the September issue of WIRED, The Web Is Dead: Long Live the Internet, it’s definitely worth a careful read. At the core of his argument is that most of us have failed to adequately differentiate between the Internet, as architecture, and the Web, as one application that rides on that architecture.  Anderson argues (as he has for some time) that as much as we love the open, unfettered Web, users are abandoning it for simpler, sleeker, more focused services that just work. (more…)

Leo Mullen


The Chrome Experiment: Arcade Fire

September 3rd, 2010

Technology

Rock band Arcade Fire has teamed up with Google to redefine the music video and to show the world what is possible with HTML5.

The Wilderness Downtown” combines HTML5, JavaScript, and Google Maps to create an immersive Web experience that is truly unique for every user.   The music is great, and the video is a joy to watch.  But as a Web geek, I’m most impressed by the subtle synchronization of lyrical and musical cues, window effects, and animations that are made possible by the HTML5 audio, video, and canvas tags.

To watch this video, you’ll need Google Chrome or another HTML5 compliant browser.

Don Bruns


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