Blog

August 14th, 2008

User Experience Design

Hello once again from UX Week 2008!

Today’s focus at the conference is Service Design – basically designing for end-to-end services that involve many touchpoints and communication channels to users. The day started off with a keynote from the CEO of ZipCar, Scott Griffith, where he described the ZipCar service experience as well as the back office integration. Afterward, Jennifer Bove and Ben Fullterton gave a talk on making a memorable service experience. Their top 6 guidelines for services are: (more…)

Douglas Brashear

August 13th, 2008

User Experience Design

I’m out in San Francisco all this week attending UX Week 2008, meeting like minded experience design professionals, watching demonstrations of products aimed at making design professionals more effective, and generally thinking outside the box. I’ll be blogging from the conference all this week…not really live-blogging but more digesting the most important topics. 

I hope you enjoy the posts, and please don’t hesitate to ask me any questions you may have.

Douglas Brashear