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March 4th, 2014
Technological shifts causing massive disruption in enterprise software have dominated the press. Much like the VHS cassette, the PC is fading into history. Cloud storage has put unlimited computing power in the hands of everyone at very low costs with software-as-a-service now a reliable alternative to on-premises software. And the proliferation of mobile devices is leading the business users to supplement enterprise software with their own cloud-based services.
February 27th, 2014
Last year I reflected on the Internet of Things (IoT). I concluded then that User Experience Design was going to be severely disrupted by this turning point. It’s been a year since I wrote about the IoT. Now it appears that the IoT is an idea whose time is being propelled by Google, so much so that it is just now “hatching” from the confines of its early stages.
February 25th, 2014
Usability testing is arguably the most important part of the user experience design process. For those unfamiliar with the term “usability testing,” it refers to a number of methods that can be used to evaluate an interface by observing a user’s interactions. These observations are critical because we learn directly from the user what we can do to improve the design of the interface to better meet the user’s needs.
February 20th, 2014
Gone are the days where you could launch a site and forget about it. With ever changing user needs and rapidly evolving technology, it’s important to pay attention to your website.
February 19th, 2014
I recently worked on a project to transform a paper based system into a user-friendly case management database. It was my first experience in a project that truly practiced agile, as the development team was using an agile development methodology called Scrum. The project team was collocated; there were fixed sprints and fixed iteration lengths, a sprint backlog, daily stand ups, 5 whys, iteration planning and tons of other agile activities and practices.
February 13th, 2014
The very first car I bought back in 1997 was a Toyota Camry Le, which was purchased right off the lot. There were not build and price car websites back then as I can recall, but over the past year the ability for a potential car buyer to select their vehicle, choose their model, and customize their options has proliferated to all car websites (both auto and motorcycle). The forest green Toyota Camry Le lasted me about 13 years before I got rid of it and that level of reliability has always impressed me. Over the past 2 years as I’ve been looking for another car to replace not just that Camry but also my current 2003 Nissan 350z, I’ve trolled all the brand sites to shop and build out my possible future transport.
February 6th, 2014
According to PC Magazine, a prototype is made to test a new design and to enhance precision by system analysts and users. Prototyping serves to provide specifications for a real, working system rather than a theoretical one.
January 16th, 2014
January 9th, 2014
Before I answer that question, let’s first look at the difference between these two types of navigation systems.
Task-based navigation typically looks something like this example I took from an insurance website:
January 7th, 2014
I recently attended the MoDevEast conference in McLean; a two-day gathering of mobile web professionals and thought leaders that concentrated on four different tracks – Enterprise Mobile, User Experience Design, Marketing and Monetization, and Mobile Development.
December 10th, 2013
The increasing importance of User Experience has tremendously benefited the Financial Industry (not all industries have benefited from it) by giving customers the ability to be more in touch with their finances and make transactions on the go. The self-service model has decreased operational costs while yielding more ways to serve and interact with potential and existing customers. The best part for consumers is that functionality and user experience for these institutions are becoming competitive advantages, so they’re tirelessly working to improve online transactions to make things easier and better for us. The result is less time spent with our finances while still feeling very aware of them.
November 20th, 2013
Each morning, but particularly on Mondays, I’m treated to a host of mobile-related news goodness courtesy of the many websites and news outlets that track the mobile industry. While browsing this week’s roundup from Mobile Marketer, I found some interesting coverage of a Mercedes Benz executive who really gets the benefits of responsive design. Though I might question his use of the term “personalization” (what he’s talking about is screen “optimization,” with “personalization” meaning something very different to the UX world), it is refreshing to see a car company executive embracing multi-screen technology and understanding the benefits of adaptive, responsive experiences.
November 19th, 2013
Having a responsive site makes for a better user experience by allowing users to find what they need easily and quickly on any device. A responsive site is even preferable to a mobile version since search engines give preference to responsive sites in ranking, they minimize the chance for duplicate content within your web presence, and still allow you to keep all of the important information on your primary website.
November 12th, 2013
We’ve all benefited greatly from the gifts of agile development. This movement has turned conventional IT thinking upside down and accelerated the deployment of MVPs (minimum viable products) into the consumer marketplace in record time frames. Likewise we’ve enjoyed even more speed to market from the proliferation of LUX (lean user experience) that has all but replaced the ponderous crawl of sequential deliverables with lightweight, modular experience sprints.
November 5th, 2013
With media focused on the failed launch of Healthcare.gov, the finger-pointing seems to be directed at the software quality engineers for not doing a good enough job of testing the website prior to Go-Live. In theory, that would seem to be a logical deduction. From a Quality Assurance perspective, I would argue that one needs to look at the much larger picture of why this project failed.