June 13th, 2011
Marketing, Social Networking, Technology, Web Content Management
Drill in hand, my dentist asked me what I was writing about today. “Error messages,” I said.
He groaned from behind his mask. “Those confusing messages with the numbers? The topic made him nervous. “I wish I could get all that stuff. My grandkids do.”
I told him what motivated me from a content and marketing perspective: Why do some websites shoot off numbers or carelessly worded error messages, even at the risk of inciting dread in the people who help pay their bills? Why, especially, when the users who encounter error messages on a site are the epitome of a captive audience? Instead of disregarding a visitor’s search error or a server meltdown, embrace the marketing opportunity.
(more…)
Elizabeth Gibbens